Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Payment and billing information
• Communications with us (support requests, feedback)

Business Data

When using our services, you may upload or provide:

• Business documents and files
• Interview responses and stakeholder data
• Project information and analysis results
• Generated reports and deliverables

Usage Information

We automatically collect certain information about your use of our services:

• Log data (IP address, browser type, pages visited)
• Device information (operating system, device identifiers)
• Usage patterns and feature interactions
• Performance and error data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your business data and generate insights
• Communicate with you about your account and our services
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email communications
• Analytics and performance monitoring
• Customer support services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure and hosting
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Until you delete your account
• Business data: As long as you maintain an active subscription
• Usage logs: Typically 12-24 months for analytics purposes
• Payment records: As required by law and accounting practices
• Support communications: Up to 3 years for quality assurance

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Export your data in a portable format
• Receive copies of your business data and reports

Correction and Deletion

• Update or correct your account information
• Delete specific data or your entire account
• Request removal of inaccurate information

Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control how we contact you

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze usage patterns and improve our services
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

8. Third-Party Services

Our service may integrate with third-party services and platforms:

• Authentication providers (e.g., Google, Microsoft)
• Cloud storage services
• Payment processors
• Analytics and monitoring tools

These third parties have their own privacy policies. We encourage you to review their privacy practices before using their services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.